In Bound

If you are looking for a company to outsource your inbound call centre program, you came to the right place; Oceanic Vision has handled a number of inbound accounts ranging from simple order taking to complex online medical registration. We have more than enough experience to handle anything you throw at us. Our agents are well trained on all the concept of inbound customer service and are very well aware on how important customer satisfaction is for your business. Our agents are trained on every aspect of the business, from phone courtesy, customer service skills to the in depth knowledge of your program.

We have a very efficient Quality Assurance in place whose job is to work closely with the agents who are handling your inbound call centre account to make sure that calls are being handled efficiently and that customers are satisfied after the conversation. We know how much you value your customers and we at Oceanic Vision will make sure that it is also our goal. Total customer satisfaction. We operate on the goal of boosting customer loyalty and encouraging return purchases. With our phone system, your inbound account has the ability to:

  • Monitor Calls
  • Generate real time reports( AHT, Number of calls received, Phone time etc)
  • Generate call recordings
  • Transfer calls
  • Conference calls
  • Create a personalized IVR program for your Inbound account
  • Call Barge and take over a call