Out Bound

When you are looking for a company to outsource your outbound call centre, you would want to work with a call centre who knows the ins and outs of the business. Oceanic Vision has been running outbound accounts from the day we opened our doors. We have done campaigns like lead generation, appointment setting,( B2B and B2C) Mortgage, Travel Programs, and hard selling campaigns such as mobile phone plans. We have a sturdy team composed of well trained and well maintained agents, very competent supervisors and account managers and an efficient quality assurance.

Our outbound call centre system is customizable depending on the needs of your campaign and we can guarantee you 99.9% uptime all the time.

Your outbound program will be using our own Predictive dialers that will double your agent’s effectiveness thus raising the productivity of your program. With our dialer you will be able to:

  • Monitor Calls
  • Generate needed reports
  • (Dispo reports, SPH, APH, contact rate, leads yield rate and a lot more depending on your needs)
  • Remote monitor from anywhere as long as you have internet connection
  • Call Barge and Call take over
  • Call recording ( full and on-demand)
  • Call Transfer (Internal and external)
  • Call conference
  • Use our fully customizable CRM

Go on predictive, power and progressive dial mode depending on what you want.

You will immediately see the savings without sacrificing productivity and quality; We will back you up all the way giving you the chance to focus more on other fields of your outbound business.